PQRS | Banco Contactar

A través de los siguientes medios podrás presentar tus Peticiones, Quejas, Reclamos y Sugerencias.

Medios para la atención de tu PQRS en Banco Contactar

Formato de registro de PQRS

Solicítalo en nuestras oficinas

Línea de atención telefónica

323 2540606

Correo

pqrs.banco@bancocontactar.com

Chat web

Lo encuentras en el inicio de nuestra página web

Presencial en nuestras oficinas

Solicítala el formato de registro de PQRS en nuestras oficinas Ver oficinas

Chat WhatsApp

Clic aquí para ingresar.

O diligencia el siguiente formulario:

Document

.pager_lm{--wpr-bg-a38b4d37-52ce-4084-a91f-d34027efc5aa: url('https://bancocontactar.com/wp-content/themes/betheme/images/preloader2.gif');}.masonry.tiles .post-item:not(.no-img) .post-desc-wrapper .post-desc{--wpr-bg-94522e37-a131-4e6b-9c8d-64ac360cb51b: url('https://bancocontactar.com/wp-content/themes/betheme/images/blog_masonry_tile_gradient.png');}.timeline .post-item{--wpr-bg-cfe3e066-de35-46df-8b11-31087cbc118d: url('https://bancocontactar.com/wp-content/themes/betheme/images/timeline_right.png');}.widget_mfn_recent_comments ul li{--wpr-bg-8bb9a60d-505d-4528-99a4-2242153f1ed3: url('https://bancocontactar.com/wp-content/themes/betheme/images/recent_comments.png');}.widget_recent_comments ul li{--wpr-bg-309bd996-6364-435a-8086-61a1d3ac10d7: url('https://bancocontactar.com/wp-content/themes/betheme/images/recent_comments.png');}.section.has-video .section_video .mask{--wpr-bg-1783e5b3-4ce9-40a2-9e5c-574f7b4ea6e3: url('https://bancocontactar.com/wp-content/themes/betheme/images/videomask.png');}.blog-teaser li .desc-wrapper .desc{--wpr-bg-423a5657-e347-4b6f-a45f-5442c1c00c69: url('https://bancocontactar.com/wp-content/themes/betheme/images/blog_masonry_tile_gradient.png');}.timeline_items{--wpr-bg-054722bd-38fe-421b-855b-7ef6a27e05ea: url('https://bancocontactar.com/wp-content/themes/betheme/images/timeline_top.png');}.timeline_items>li{--wpr-bg-eb749815-9948-4b6d-9894-16b957a990b5: url('https://bancocontactar.com/wp-content/themes/betheme/images/timeline_right.png');}.timeline_items>li:nth-child(even){--wpr-bg-d9bcf504-f3a9-4294-9cd6-b9e7b20eb679: url('https://bancocontactar.com/wp-content/themes/betheme/images/timeline_left.png');}#wp-admin-bar-mfn-live-builder .ab-item:before{--wpr-bg-40d8bb90-125d-4fb2-bfee-dbe25afff6f3: url('https://bancocontactar.com/wp-content/themes/betheme/muffin-options/svg/be-mono.svg');}#Filters .filters_buttons{--wpr-bg-a1ff0fb2-255a-4516-965d-599121c0ae60: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/stripes_5_b.png');}#Top_bar .menu li ul{--wpr-bg-f75271dd-ebcc-4ee0-a58f-421389e19812: url('https://bancocontactar.com/wp-content/themes/betheme/images/box_shadow.png');}.post-nav{--wpr-bg-57f28cc6-64f5-4b6f-848a-dad071de92de: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/stripes_5_b.png');}#comments .commentlist>li .reply a.comment-reply-link{--wpr-bg-7036d4c2-0c40-458c-aa8c-bc4c1a69a2ab: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/stripes_10_w.png');}.dark blockquote{--wpr-bg-b295e636-0f3d-4a66-9816-5bfa1176908f: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/textline_dark.png');}.dark .fancy_heading_line{--wpr-bg-799f1b1e-bac3-43e8-99d5-37197bc14479: url('https://bancocontactar.com/wp-content/themes/betheme/images/fancy_heading_hr_dark.png');}.dropcap{--wpr-bg-f52b56b7-b9ca-46f1-9e4b-faed83980a57: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/stripes_10_w.png');}.highlight{--wpr-bg-96518b0e-daad-4b90-bf74-5c802e640a8e: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/stripes_10_w.png');}.column_counter .mcb-item-counter-inner{--wpr-bg-ee3e994c-53c7-4ba4-8672-b1ca9bbc00d6: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/stripes_10_b.png');}.trailer_box .desc .subtitle{--wpr-bg-2e4b835b-a377-4b1a-8a8b-2d97f4866dc7: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/stripes_10_w.png');}.timeline_items>li .desc:before{--wpr-bg-79b0beb5-0c14-4b9a-9892-2d6f0783db0b: url('https://bancocontactar.com/wp-content/themes/betheme/images/stripes/stripes_10_b.png');}.fancy_heading_line{--wpr-bg-0aed69dc-4680-4f33-8695-b291ee8b3860: url('https://bancocontactar.com/wp-content/themes/betheme/images/fancy_heading_hr.png');}.ui-tabs .ui-tabs-nav{--wpr-bg-79584b88-5a73-4a58-8056-4d90dbcdfca5: url('https://bancocontactar.com/wp-content/themes/betheme/images/bg_panel.png');}.ui-tabs .ui-tabs-panel{--wpr-bg-6d2cd510-a508-4cb1-bc00-9ea53b064eba: url('https://bancocontactar.com/wp-content/themes/betheme/images/box_shadow.png');}.tabs_vertical.ui-tabs .ui-tabs-nav li a{--wpr-bg-14ff0ead-e1af-45eb-8a91-338e6db45ac3: url('https://bancocontactar.com/wp-content/themes/betheme/images/bg_panel.png');}a.jp-stop{--wpr-bg-4471eb33-5598-4247-9820-e434dcfd3256: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}a.jp-stop:hover{--wpr-bg-3c802eea-fbed-4413-b18e-e7470e4923ce: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}a.jp-previous{--wpr-bg-5c436032-6dbb-417a-941e-edd9890be156: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-previous:hover{--wpr-bg-1ac1a638-f585-42a7-a0a6-62edabb043b6: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-next{--wpr-bg-e9ecc2cc-ffca-4dff-a9bc-cccc26d3dd69: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-next:hover{--wpr-bg-dbb52add-393f-492a-a512-e9063a9aa716: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}div.jp-seeking-bg{--wpr-bg-a93befc8-1205-4941-a803-4f005fa5b3e6: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.seeking.gif');}a.jp-volume-max{--wpr-bg-0aa515b3-c093-4c4a-9299-bff4f3e97af3: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-volume-max:hover{--wpr-bg-8e081508-a834-47dd-93bd-1fb462ecf9e3: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-video-play-icon{--wpr-bg-28445957-53af-4e4a-83be-5de52ca33b76: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}div.jp-video-play:hover a.jp-video-play-icon{--wpr-bg-ccb08d6c-9d04-44d8-8812-81e61490295a: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}a.jp-repeat{--wpr-bg-04dc8490-64c2-4510-8784-da59740d32ad: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-repeat:hover{--wpr-bg-159a450c-42e2-47e3-83ae-3af40717a81b: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-repeat-off{--wpr-bg-198a5966-eb81-4e29-bf54-1443af8c2ab6: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-repeat-off:hover{--wpr-bg-c5808262-ad07-4ea7-8051-eb74c03eed6a: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-shuffle{--wpr-bg-fe7e3e62-7334-4cfa-b98c-00409cb9fc32: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-shuffle:hover{--wpr-bg-9e73ff5d-a076-41e5-95fd-458a071bbd8e: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-shuffle-off{--wpr-bg-4c6824d3-6aae-4c43-9e91-c27f6722ee10: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-shuffle-off:hover{--wpr-bg-a18e7e11-7856-49ed-a521-5e227347428e: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.blue.monday.jpg');}a.jp-play{--wpr-bg-0445b032-5a8f-40d8-9d62-95ad079c4cf2: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}a.jp-pause{--wpr-bg-f0c53adc-2275-42ad-8b97-662cce84a6ed: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}a.jp-unmute{--wpr-bg-de683e97-a1aa-46d5-aa66-8aceda671943: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}a.jp-unmute:hover{--wpr-bg-aa5e8de0-0dd1-4309-9390-2d170a7753a9: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}div.jp-volume-bar{--wpr-bg-165f4e80-3004-45b4-a7b1-e90109ad0aa4: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}div.jp-volume-bar-value{--wpr-bg-70ea7c66-2f3e-44c7-bc70-7fed93ad08b0: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}a.jp-mute,a.jp-mute:hover{--wpr-bg-61bcb5f1-0804-46aa-a6f0-59d1bbd469b1: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}a.jp-full-screen,a.jp-restore-screen{--wpr-bg-525c138a-b444-4e7b-980c-427e7baad38d: url('https://bancocontactar.com/wp-content/themes/betheme/assets/jplayer/css/jplayer.png');}.timeline_items>li{--wpr-bg-4008a1aa-8a38-4f66-b3d6-696fd72f57c9: url('https://bancocontactar.com/wp-content/themes/betheme/images/timeline_right.png');}rs-dotted.twoxtwo{--wpr-bg-901d103c-7674-44e8-a47d-73ab59f6e062: url('https://bancocontactar.com/wp-content/plugins/revslider/sr6/assets/assets/gridtile.png');}rs-dotted.twoxtwowhite{--wpr-bg-a8e1a439-78eb-4272-871f-0bb23138ac0b: url('https://bancocontactar.com/wp-content/plugins/revslider/sr6/assets/assets/gridtile_white.png');}rs-dotted.threexthree{--wpr-bg-77142049-f051-46e0-ba99-5eaa82cb5a9f: url('https://bancocontactar.com/wp-content/plugins/revslider/sr6/assets/assets/gridtile_3x3.png');}rs-dotted.threexthreewhite{--wpr-bg-ad9b3742-5f9e-4e3f-8ae6-5ee1f258d92b: url('https://bancocontactar.com/wp-content/plugins/revslider/sr6/assets/assets/gridtile_3x3_white.png');}.rs-layer.slidelink a div{--wpr-bg-a140e296-82d5-4321-bddb-b0e6f54d9c97: url('https://bancocontactar.com/wp-content/plugins/revslider/sr6/assets/assets/coloredbg.png');}.rs-layer.slidelink a span{--wpr-bg-08758c15-3122-49e2-ac4c-0c7e41b065db: url('https://bancocontactar.com/wp-content/plugins/revslider/sr6/assets/assets/coloredbg.png');}rs-loader.spinner0{--wpr-bg-98253c71-96f9-4347-bb49-61884fde8cc5: url('https://bancocontactar.com/wp-content/plugins/revslider/sr6/assets/assets/loader.gif');}rs-loader.spinner5{--wpr-bg-c103d681-7c73-4d48-908d-177ca4427229: url('https://bancocontactar.com/wp-content/plugins/revslider/sr6/assets/assets/loader.gif');}.infobox ul li.baloto:before{--wpr-bg-75bdac2a-1868-423b-ad83-b01da0060381: url('https://bancocontactar.com/wp-content/uploads/2019/04/baloto-logo.png');}.infobox ul li.efecty:before{--wpr-bg-599b2e2a-6d78-4eab-bd17-eca1c0c69d68: url('https://bancocontactar.com/wp-content/uploads/2019/04/efecty-logo-1.png');}.infobox ul li.gane:before{--wpr-bg-e5a66144-49a4-4d04-85de-c0b3bf77e451: url('https://bancocontactar.com/wp-content/uploads/2019/04/gane-logo.png');}.infobox ul li.gana:before{--wpr-bg-f103aae6-9944-4bc7-973a-4620caba42b4: url('https://bancocontactar.com/wp-content/uploads/2019/04/gana.png');}.wrap.mcb-wrap.mcb-wrap-7b8e6b3ab.one.valign-top.clearfix{--wpr-bg-4bf02aa0-e873-468c-ac82-ad7e4acd5af8: url('https://bancocontactar.com/wp-content/uploads/2019/06/banner-bg1.png');}.wrap.mcb-wrap.mcb-wrap-f3d40285a.one.valign-top.clearfix{--wpr-bg-f5e077bd-6f74-41a9-ad1e-0ee837f6625f: url('https://bancocontactar.com/wp-content/uploads/2019/06/banner-bg1.png');}.section.mcb-section.mcb-section-ee8371cc6.bg-cover{--wpr-bg-4e696fa6-8a23-4aa3-a686-32f24d6dca93: url('https://bancocontactar.com/wp-content/uploads/2019/04/bg-3.jpg');}.section.mcb-section.mcb-section-0b4c1b97d.bg-cover{--wpr-bg-228958c7-0d30-4510-a6b2-0e67cc610329: url('https://bancocontactar.com/wp-content/uploads/2019/04/boletin-agroclimatico-contactar.jpg');}li.sfc a{--wpr-bg-2e8045b1-288f-486d-8030-e520b2e56db7: url('https://bancocontactar.com/wp-content/uploads/2023/09/vigilado-superintendencia-financiera-bk.png');}button#chat-button{--wpr-bg-6831a155-4710-47fb-b9e5-49388dd22800: url('https://bancocontactar.com/wp-content/uploads/2023/07/contactar-chat.png');}button#chat-button:hover{--wpr-bg-69b32e36-ff04-4aa4-9985-7f59e9c0564a: url('https://bancocontactar.com/wp-content/uploads/2023/07/contactar-chat2-1.png');}a.icono-contactar:before, ul.i-contactar li:before{--wpr-bg-246260e0-a31a-4a93-abc0-f83aeb2c1bc6: url('https://bancocontactar.com/wp-content/uploads/2019/04/contactar-microfinanciera-icon3.png');}a.menu-widget.contrata:before{--wpr-bg-e6c6d5b4-c0b7-41ca-b213-c4da63a5fdf7: url('https://bancocontactar.com/wp-content/uploads/2023/07/Defensor-del-Consumidor-financiero.png');}a.menu-widget.trabaja:before{--wpr-bg-380fccbb-52f4-4d94-a9a9-5a2c1faad625: url('https://bancocontactar.com/wp-content/uploads/2023/07/Tips-de-seguirdad-1.png');}a.menu-widget.buzon:before{--wpr-bg-f566de32-141b-4cf4-b124-c8f23ffecca4: url('https://bancocontactar.com/wp-content/uploads/2023/07/Tasas-y-tarifas.png');}a.menu-widget.informacion:before{--wpr-bg-b195ba03-0ef5-4f65-afc6-c42c95c9deb4: url('https://bancocontactar.com/wp-content/uploads/2019/05/contactar-icon-4.png');}a.menu-widget.proteccion:before{--wpr-bg-54be069f-7b98-4f36-aa9a-9957048340ba: url('https://bancocontactar.com/wp-content/uploads/2023/07/Simulador-VTU.png');}a.menu-widget.boletin:before{--wpr-bg-b2b95651-b823-493f-9521-2def27b64068: url('https://bancocontactar.com/wp-content/uploads/2023/07/Consumidor-financiero.png');}a.menu-widget.boletin2:before{--wpr-bg-98d4f893-f77b-4e10-a298-16731af29359: url('https://bancocontactar.com/wp-content/uploads/2023/07/Riesgo-climatico-widget.png');}.button-stroke a.button.idioma:not(.action_button){--wpr-bg-3bfac6d2-aed7-4a2c-a8a0-56f91818ca30: url('https://bancocontactar.com/wp-content/uploads/2019/12/english.png');}

¿Es solicitud Anonima?

¿Ya estás registrado?

Sí

FORMULARIO DE REGISTRO USUARIOS PQRS

Primer Nombre: Segundo Nombre: Primer Apellido: Segundo Apellido: Seleccione Tipo de Identificación: Número de Identificación: Número de Celular: Email:

Autorización para el tratamiento de datos personales PQRS

Clic aquí para ver

Aviso de privacidad consuidores financieros

Clic aquí para ver

Consulte la política de tratamiento de datos personales de Banco Contactar en:

Clic aquí para ver

FORMULARIO DE REGISTRO PQRS

Correo

Seleccione Tipo de Identificación:

Número de identificación

Mecanismo de respuesta

Departamento

Municipio

¿Su PQRS está relacionada con alguno de nuestros productos?

Señale el motivo de su requerimiento

Asunto del caso

Motivo del trámite

¿Existe un radicado bajo este tema?

¿Actúa en nombre de un tercero?

Nombre completo del apoderado:

Correo electrónico del apoderado:

Anexar autorización por poder:

Anexos:

Consulta PQRS

Document

Correo: Seleccione Tipo de Identificación: Número de Identificación:

Otros medios para tramitar tus PQRS

Defensor del Consumidor Financiero

Clic aquí para ingresar.

PQRS ante la SuperIntendencia Financiera de Colombia

Clic aquí para ingresar.